Terms of Service

Effective Date: June 5, 2026

Last Updated: June 5, 2026

Last Reviewed: June 5, 2026

Next Review Due: December 5, 2026

These Terms of Service ("Terms") are a binding legal agreement between Iteryze Systems Pte. Ltd. ("Iteryze Systems," "we," "us," or "our"), a company incorporated in Singapore (UEN: 201826576N), and you, the individual or entity using our Services ("you," "Client," or "your"). By purchasing, accessing, or using any of our Services — or by checking the agreement box at checkout or sign-up — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use our Services.

Questions? Contact us at [email protected] or +65 8265 4753.

1. Definitions

Account — your registered Iteryze Systems user account.

Client Content — text, images, logos, business information, customer lists, leads, and any other materials you upload to or create within the Services.

Platform — the Iteryze Systems software-as-a-service environment, including the GoHighLevel-based CRM and marketing platform we provide to you.

Services — the Platform, websites we build for you, business phone numbers, SMS/MMS messaging, voice automation, AI-powered workflows, marketing automation, CRM configuration, and any other product or service we make available to you.

Subscription — your recurring payment arrangement for the Services.

AI Features — any features of the Services powered by third-party artificial intelligence providers, including but not limited to OpenAI, Anthropic, Google Gemini, Vapi, Retell AI, and ElevenLabs.

2. Eligibility and Account

You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current.

You are responsible for maintaining the security of your Account credentials and for all activity that occurs under your Account, including activity by your employees, contractors, and any other authorised users. Notify us immediately at [email protected] if you suspect any unauthorised access to your Account.

3. Services

We provide website design and development, CRM integration and configuration, marketing automation, AI-powered workflow automation, and related digital services to businesses primarily in Singapore, Australia, New Zealand, Canada, and the United States.

The exact features available to you depend on your Subscription plan. We may add, modify, or discontinue features from time to time with reasonable notice. We will not materially reduce the core functionality of your active Subscription without at least 30 days' prior notice.

4. Subscription Plans and Pricing

Our current service offerings and pricing are described at iteryzesystems.com/pricing. Subscriptions are available on a monthly or prepaid basis as set out in your order.

Pricing is subject to change. We will give you at least 30 days' notice of any price increase, which will take effect at the start of your next billing cycle after the notice period.

5. Billing, Auto-Renewal, and Payment

Advance billing. All Subscription fees are billed in advance of the service period.

Auto-renewal. Your Subscription will automatically renew at the then-current rate at the end of each billing cycle until you cancel.

Payment processing. Payments are processed through Stripe. By providing a payment method, you authorise us to charge it for all amounts due, including Subscription fees, usage charges, and applicable taxes.

Taxes. All fees are exclusive of taxes. You are responsible for any goods and services tax (GST), value-added tax (VAT), sales tax, or similar taxes applicable in your jurisdiction, other than taxes on our income.

Singapore GST. Where applicable, Singapore GST will be added to invoices issued to Singapore-based clients in accordance with the Goods and Services Tax Act.

6. Usage-Based Charges

In addition to your Subscription fee, certain Services may incur usage-based charges including but not limited to phone numbers, SMS/MMS messaging, voice calls, number intelligence lookups, and AI feature usage. Where applicable, usage rates will be disclosed to you at the time of onboarding or within your Account dashboard.

Current usage rates are as follows. All rates are in USD.

United States and Canada

Local phone number — $1.15/month

Toll-free phone number — $2.15/month

SMS (inbound and outbound) — $0.0079/segment

MMS outbound — $0.02/message

MMS inbound — $0.01–$0.02/message

Voice calls outbound — $0.0180/minute

Voice calls inbound — $0.0085–$0.0220/minute

Number intelligence — $0.005–$0.01/function

Australia

Local phone number — $3.00/month

Mobile phone number — $8.25/month

Toll-free phone number — $20.00/month

SMS outbound (mobile number) — $0.0515/segment

SMS inbound (mobile number) — $0.0075/segment

MMS outbound — $0.3500/message

MMS inbound — $0.3500/message

Voice calls outbound (local) — $0.0252/minute

Voice calls outbound (mobile) — $0.0750/minute

Voice calls inbound (local) — $0.0100/minute

Voice calls inbound (toll-free) — $0.0500/minute

New Zealand

Local phone number — $3.15/month

Toll-free phone number — $40.00/month

Voice calls outbound (local) — $0.0305/minute

Voice calls outbound (mobile) — $0.0840/minute

Voice calls inbound (local) — $0.0100/minute

Voice calls inbound (toll-free) — $0.2556/minute

Singapore

International phone number — from $1.15/month

Voice calls outbound (local) — $0.0423/minute

Voice calls outbound (mobile) — $0.0578/minute

SMS pricing varies by carrier — contact us for applicable rates.

Digital wallet. Where a digital wallet is used for usage charges, we will automatically top up your wallet balance when it falls below the configured threshold by charging your payment method on file. You are responsible for monitoring your wallet balance and ensuring sufficient funds are available.

Usage rates are subject to change with 30 days' notice.

7. No Refund Policy

All payments to Iteryze Systems are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our Services are custom-built, immediately initiated upon payment, and non-reversible once delivery begins.

If you have concerns about charges, contact us at [email protected] before initiating any dispute.

8. No Chargebacks

You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback where Services have been delivered is a material breach of these Terms. In such cases, we reserve the right to:

Submit evidence of contract acceptance, Platform usage, and delivery documentation to your card issuer or payment provider.

Suspend or terminate your Account.

Pursue recovery of the disputed amount plus all associated legal, collection, and administrative costs.

9. Free Trials and Promotions

We may offer free trials, discounts, or promotional pricing from time to time. During a trial, limited setup may occur for information-gathering purposes; full Services are rendered only once paid billing begins. Promotional pricing applies for the stated period and reverts to standard pricing thereafter. Discounts do not modify any other provision of these Terms.

10. Service Delivery

Services are considered delivered and rendered once:

The Client's website has been completed and made available, where applicable; and

Platform and automation setup has been finalised and access has been provided to you.

Standard build time is 7–10 business days following receipt of your completed onboarding materials. Delays caused by your failure to provide required content, approvals, or information are not our responsibility and do not affect the billing commencement date.

11. Payment Failures and Suspension

If a payment fails:

We will retry payment up to 4 times over 3 weeks.

If the balance remains unpaid 48 hours after the first failed attempt, your Account and Platform access may be suspended until the balance is settled.

If the balance remains unpaid for 30 days, we may terminate your Account and archive or delete Client Content as described in Section 17.

Suspension does not relieve you of the obligation to pay outstanding fees.

12. Cancellation

You may cancel your Subscription at any time by contacting us at [email protected] or through the Platform where available. Cancellation becomes effective at the end of the current billing cycle, and you will not be charged for subsequent cycles. Early cancellation does not entitle you to a refund of any prepaid amounts or the unused portion of a prepaid term.

13. Intellectual Property

13.1 Our Intellectual Property

The Platform, our software, website templates, automations, marketing materials, brand, and all underlying technology and intellectual property are owned by Iteryze Systems or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform and Services solely for your internal business purposes during your active Subscription. All rights not expressly granted are reserved.

13.2 Your Content

You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services and as permitted by our Privacy Policy.

13.3 Websites and Domains

Websites we build for you are hosted on our infrastructure and provided under the licence described in Section 13.1. Upon termination of your Subscription, your right to use the website ends. We are not obligated to transfer the website's source code, theme, or templates to you unless otherwise agreed in writing. You retain ownership of any Client Content (text, images, logos) you provided. If you registered your domain through us, ownership of the domain registration transfers to you upon request and payment of any applicable transfer fees.

13.4 AI-Generated Content

Where you use AI Features to generate content, you are responsible for reviewing, approving, and taking responsibility for any AI-generated output before use. We make no representations about the accuracy, originality, or fitness for purpose of AI-generated content. You must comply with the terms of use of the relevant AI provider in your use of AI-generated outputs.

13.5 Feedback

If you provide us with suggestions, ideas, or feedback about the Services, you grant us an unrestricted, perpetual, royalty-free licence to use it without obligation to you.

14. AI Features — Additional Terms

Where we make AI Features available as part of your Services:

Your inputs and outputs may be transmitted to and processed by third-party AI providers including OpenAI, Anthropic, Google, Vapi, Retell AI, and ElevenLabs, as applicable.

We will notify you before enabling AI Features on your Account.

We do not use your data to train third-party AI models under our enterprise agreements with those providers.

AI Features may not be available in all regions and are subject to the acceptable use policies of the relevant AI providers.

We are not liable for outputs generated by AI systems, including inaccuracies, errors, or unintended content. You are responsible for reviewing all AI-generated outputs before use.

We reserve the right to suspend or modify AI Features at any time in response to changes in provider availability, applicable law, or our own policies.

See our Privacy Policy (Section 6) for full details of AI data processing.

15. Client Data and Data Processing

When you upload personal information about your customers or contacts to the Platform (such as a contact list or CRM data), you act as the data controller and we act as the data processor under applicable privacy laws. A separate Data Processing Agreement (DPA) governs our handling of that data and is incorporated into these Terms by reference.

By uploading personal information to the Platform, you represent and warrant that you have:

Provided all required notices to data subjects.

Obtained all required consents under applicable law.

The legal right to upload and process the data through the Platform.

To request a copy of our DPA, contact [email protected].

16. Acceptable Use

You agree not to use the Services to:

Send unsolicited messages, spam, or unlawful communications.

Send messages without proper consent under the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, Singapore's Spam Control Act, Australia's Spam Act 2003, Canada's Anti-Spam Legislation (CASL), or any other applicable law.

Violate the privacy of any individual or any applicable privacy law.

Send messages that are harassing, threatening, defamatory, fraudulent, obscene, or otherwise unlawful.

Promote illegal activities or content that violates carrier policies.

Reverse-engineer, decompile, or attempt to derive source code from the Platform.

Resell, sublicense, or provide the Services to third parties as a service bureau without our prior written consent.

Use the Services to compete with Iteryze Systems or to build a competing product.

Circumvent any security measures, rate limits, or technical restrictions.

Upload viruses, malware, or any code intended to damage or disrupt the Services.

Use AI Features to generate content that is deceptive, harmful, unlawful, or that infringes third-party rights.

We may suspend or terminate Accounts engaged in any prohibited activity, with or without notice.

17. Client Compliance Obligations

17.1 Your Communications Are Your Responsibility

When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not Iteryze Systems — are the sender. You are solely responsible for:

Obtaining valid consent from every recipient before sending any message that requires consent under applicable law (including TCPA, CAN-SPAM, CASL, Singapore's Spam Control Act, and Australia's Spam Act 2003).

Maintaining proof of consent and producing records on request.

Honouring opt-out requests (STOP, UNSUBSCRIBE, etc.) promptly.

Including required disclosures (sender identity, opt-out instructions) in your communications.

Complying with carrier rules, including A2P 10DLC registration requirements for applicable campaigns.

Complying with all privacy laws applicable to your processing of consumer data.

17.2 Indemnification for Your Communications

You agree to indemnify and hold Iteryze Systems harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data, as further described in Section 21.

18. SMS and A2P Messaging Terms

By opting in to our SMS services or using the Platform to send SMS messages, you agree to the following:

Consent. You must explicitly consent to receive messages from Iteryze Systems. Consent may be given through website sign-up forms, onboarding documentation, or verbal agreement during a service interaction.

Message types. Messages may include service notifications, account alerts, onboarding instructions, promotional offers, and other relevant communications.

Frequency. Message frequency varies based on your interactions with us and your preferences.

Opt-out. Reply STOP to any message to unsubscribe at any time. You will receive a one-time confirmation and no further messages will be sent.

Rates. Standard message and data rates may apply according to your mobile carrier's terms.

Delivery. Iteryze Systems does not guarantee that messages will be delivered without delay or failure. Delivery issues may occur due to factors outside our control, including network conditions and carrier restrictions.

Your obligations as a sender. If you use the Platform to send messages to your own contacts, you must comply with all applicable messaging laws and carrier requirements as set out in Section 17.

Toll-Free Numbers and Toll-Free Verification (TFV). If your Account includes a US toll-free number used for A2P SMS or MMS messaging, you are responsible for completing the Toll-Free Verification (TFV) process required by US carriers. Unverified toll-free numbers are subject to message filtering, blocking, or rate limits imposed by carriers, and Iteryze Systems is not liable for any message delivery failures resulting from an incomplete or pending TFV registration. You acknowledge that:

Toll-free numbers must be submitted for TFV before being used for high-volume or commercial messaging campaigns.

TFV approval timelines are determined by the verification registry and carriers, not by Iteryze Systems.

Certain message categories are prohibited on toll-free numbers regardless of verification status, including but not limited to SHAFT content (sex, hate, alcohol, firearms, tobacco) and other carrier-restricted categories.

Toll-free numbers have different throughput limits compared to 10DLC long codes. We will advise you of applicable limits at the time of provisioning.

Iteryze Systems may assist with submitting your TFV application as part of onboarding, but approval is not guaranteed and responsibility for the accuracy of the submitted information remains with you.

19. Call Recording

We record sales, onboarding, and support calls for quality assurance, team training, recordkeeping, and dispute resolution. At the start of each call, we provide verbal notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, please inform us at the start of the call.

See our Privacy Policy (Section 10) for further details.

20. Term and Termination

20.1 Term

These Terms begin when you accept them and continue until your Subscription is terminated.

20.2 Termination by You

You may cancel at any time as described in Section 12.

20.3 Termination by Us

We may suspend or terminate your Account and these Terms, with or without notice, if you:

Breach any provision of these Terms.

Fail to pay amounts when due.

Engage in conduct that creates legal, regulatory, or reputational risk for us.

Are subject to insolvency, bankruptcy, or similar proceedings.

20.4 Effect of Termination

Upon termination:

Your right to access and use the Services ends immediately.

We will retain Client Content for 30 days following termination to allow you to export it. After 30 days, we may delete or archive Client Content. You are responsible for exporting your data before termination.

Provisions that by their nature should survive termination — including intellectual property, indemnification, limitation of liability, dispute resolution, and governing law — will continue in full force.

21. Indemnification

You agree to defend, indemnify, and hold harmless Iteryze Systems and its directors, officers, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Services.

Your Client Content.

Communications sent through the Services by you or on your behalf.

Your processing of personal information uploaded to the Platform.

Your violation of these Terms or any applicable law.

Your violation of any third party's rights.

We will notify you promptly of any claim subject to indemnification, and you will have the right to control the defence and settlement, provided that no settlement may be entered without our prior written consent (not to be unreasonably withheld) if it requires us to admit fault or incur any liability.

22. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITERYZE SYSTEMS DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS, INCLUDING NUMBER OF LEADS, SALES, REVENUE, SEARCH RANKINGS, OR OUTCOMES FROM AI FEATURES.

AI-GENERATED CONTENT AND OUTPUTS ARE PROVIDED WITHOUT WARRANTY. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING ANY AI-GENERATED CONTENT BEFORE USE.

Nothing in these Terms excludes any condition, guarantee, or warranty which is implied and cannot be excluded under applicable law, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or equivalent legislation.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

No indirect damages. Iteryze Systems will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.

Cap on direct damages. Our total cumulative liability under these Terms will not exceed the greater of (a) the total amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) SGD 500.

Basis of the bargain. These limitations apply regardless of the basis of the claim (contract, tort, statute, or otherwise) and are a fundamental part of the agreement between us.

Certain jurisdictions (including Australia and New Zealand) do not allow the exclusion or limitation of certain consumer guarantees or implied conditions. In those jurisdictions, the above limitations apply only to the maximum extent permitted by law.

24. Dispute Resolution

24.1 Informal Resolution

Before initiating any formal dispute, both parties agree to attempt to resolve the matter informally by emailing [email protected] with a written description of the dispute. We will make reasonable efforts to resolve it within 30 days.

24.2 Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore, without regard to its conflict-of-law principles.

Subject to Section 24.3, any dispute that cannot be resolved informally shall be submitted to the non-exclusive jurisdiction of the courts of Singapore.

Clients based in Australia, New Zealand, Canada, or the United States may also have the right to bring claims in their local courts under applicable consumer protection laws. Nothing in these Terms limits any statutory rights you have under the laws of your country of residence.

24.3 Alternative Dispute Resolution

We encourage resolution of disputes through mediation before litigation. Either party may propose mediation through the Singapore Mediation Centre (singaporemediation.org) or another mutually agreed mediator. Participation in mediation is voluntary unless otherwise required by applicable law.

25. Force Majeure

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, third-party platform outages (including AI provider outages), or labour disputes.

26. Assignment

You may not assign these Terms or any of your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets without your consent, provided that the assignee assumes our obligations under these Terms.

27. Notices

We may provide notices to you by email to the address on your Account, by posting in the Platform, or on our website. Notices to us should be sent to [email protected] or by post to our registered address.

28. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Sites at least 30 days before the changes take effect. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.

29. Miscellaneous

Entire agreement. These Terms (together with the Privacy Policy, any DPA, and any order form or statement of work) constitute the entire agreement between you and Iteryze Systems and supersede any prior agreements on the same subject matter.

Severability. If any provision is found to be unenforceable, the remaining provisions will remain in full effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Waiver. Failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.

Survival. Sections that by their nature should survive termination — including intellectual property, indemnification, limitation of liability, dispute resolution, and governing law — will survive termination of these Terms.

Language. These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version prevails.

30. Acceptance

By purchasing any Services from Iteryze Systems, signing up for an Account, or checking the agreement box at checkout, you confirm that:

You have read, understood, and agree to these Terms of Service.

You accept our No Refund policy as described in Section 7.

You agree not to initiate chargebacks for Services rendered as described in Section 8.

You agree that these Terms are governed by the laws of Singapore.

31. Contact

Iteryze Systems Pte Ltd

Singapore

Legal enquiries: [email protected]

Privacy enquiries: [email protected]

Phone: +65 8265 4753

Website: iteryzesystems.com